HOW MUCH DO YOU CHARGE FOR DELIVERY?
The delivery fee is for East Malaysia. For slightly bigger or heavier orders, simply add a product to the cart which will show you the delivery charge for that item, if you add more items the delivery may change.
WHEN WILL I RECEIVE MY ORDER?
We love to deliver things as quickly as possible, and most items are sent out on a 48hours courier service (two working days). Parcels are dispatched by MANTAP EXPRESS or ZZAS LOGISTICS and can take between 3 and 5 days. The courier will contact you to arrange a suitable delivery date. Please take note, orders placed at holiday times can take two days or longer times to dispatch, this is out of our control.
Please get in touch with us if you require your item more quickly as we may be able to help.
DO I NEED TO BE AVAILABLE WHEN MY ORDER ARRIVES?
Due to the value of many items on the site, if the delivery is made by courier someone will need to be available to sign for the item. If you aren't available and delivery is attempted, the courier will leave a card with instructions on how to rearrange delivery or directions to the nearest depot where you can collect your order.
WHAT HAPPENS IF MY ORDER IS DAMAGED OR INCOMPLETE?
We take great care in packaging your items, but in the unlikely event that the order is damaged or is incomplete please contact us straight away or within 24 hours and we'll do everything we can to put it right.
WHEN I CAN PICK UP MY ITEM
After the order has been placed your item will process within 3 working days (Not including weekends). When the item is ready to collect we will send a Fulfilled E-mail which means your item is ready to pick up at our warehouse.